7-Day Satisfaction Guarantee

All returns must be notified to our customer service department by e-mail up to 7 days
after the date on the delivery note.

All returns will be assigned a RETURN AUTHORISATION NUMBER. It is your responsibility to ensure all goods are well packed to prevent damage on return.

You will need to inform us by E-mail when the goods are ready for collection. We will then arrange a pick-up.

Please note that all collection is made Monday to Friday between 9 am – 5.30 pm. Once we have received the product(s) back and are happy it has been returned in the same condition as it was dispatched, we will issue a refund of the purchase minus the £35 collection & administration fee.

Failed collection will result in a £15 charge for each attempt.

All made-to-order products are non-returnable and are not included in our 7-day satisfaction guarantee.